FAQs - LLL@Home

Your login may have been blocked or you may need to delete your Browsing History (Temporary files) in Internet Explorer as follows:

Select Internet Options from the Tools menu

• Click on the Delete button under "Browsing history" on the General tab
• Click on the Delete all button at the bottom of the Delete Browsing History window.
• Click on the Yes button in response to the question "Are you sure you want to delete all Internet Explorer browsing history?"

Please contact our office if you need further help with this matter.

You need to have "cookies" enabled in your browser. The LLL@Home site uses "session cookies" to record the time that an authorised user has been logged into the system. After 10 minutes of inactivity in the LLL@Home site, the user is automatically logged out. However if "cookies" is not enabled in your browser, the LLL@Home site is unable to carry out this security test, and immediately logs you out of the system.

To enable "session cookies" in Internet Explorer follow the following procedure:

• Select Internet Options from the Tools menu
• Select Advanced from the Privacy tab
• Select "Override automatic cookie handling" followed by "Always allow session cookies" (it is optional if you wish to Accept, Block or Prompt for First-party or Third-party cookies)
• Select OK to save these settings

To enable "cookies" in Firefox follow the following procedure:

• Select Options from the Tools menu
• Select "Accept cookies from sites" in the Cookies section of the Privacy option
• Select OK to save these settings

Pop-up Blocker in Internet Explorer is set by default to a medium setting. This setting will block most automatic pop-ups.

However, this Pop-Up Blocker can also create difficulties when using LLL@Home, and some pages will not open at all.

It is recommended that the LLL@Home website is added to the Pop-up Blocker Exceptions list as follows:

• When a pop-up is detected by Internet Explorer on the LLL@Home website, click on the new Information Bar that displays near the top of the browser window
• Select "Always Allow Pop-ups from This Site" from the available options
• Click on the Yes button in response to the question "Would you like to allow pop-ups from *.lll.org.au?"
• To change Pop-up Blocker settings in Internet Explorer at any time:
• Select Pop-up Blocker from the Tools menu
• You will be given 2 options. Either "Turn off Pop-up Blocker", or "Pop-up Blocker Settings"
• Select "Turn off Pop-up Blocker" to disable the Pop-up Blocker for all internet sites
• Select "Pop-up Blocker Settings" to Add or Remove specific websites for pop-ups to be blocked, or to change other Pop-up Blocker settings.

If you are still having problems, hold down the Control (CTRL) key on your keyboard while clicking on a button.

The "Automatic prompting for file downloads" option in the Internet Explorer Security Settings is disabled by default.
If you wish to leave this setting disabled but still download your transaction details from LLL@Home:

• Hold down the Control (CTRL) key on your keyboard while clicking on the Select button.

If you wish to permanently enable the download option in Internet Explorer:

• Select Internet Options from the Tools menu
• Click on the Security tab, highlight the Internet zone, and click on the Custom Level button
• In the Security Settings window, scroll down to the "Automatic prompting for file downloads" section, and click on the Enable option
• Click on the OK button and click on the Yes button in response to the question "Are you sure you want to change the security settings for this zone?"

Pop-up Blocker in Internet Explorer is probably not allowing the statement page to load. Refer to the Pop-up FAQ on how to change the Pop-up Blocker settings.

LLL@Home sends all data over the internet in encrypted format for security reasons. These browsers automatically include 128bit encryption which is the level used by LLL@Home. LLL@Home also uses features in these browsers that are not available in earlier versions of these browsers or other browsers.

All LLL transfers to external accounts must be made through a "clearing house".

All transfer requests received through LLL@Home prior to 3.00pm (SA time), Monday to Friday (excluding public holidays), will be processed overnight by the receiving financial institutions. Therefore the funds transferred will be generally available on the morning of the next working day (eg transfer initiated Monday 10.00am will be available Tuesday morning).

Transfers initiated after 3.00pm (SA time) will generally be transferred on the following working day (eg transfer initiated Monday 4.00pm will only be generally available the next Wednesday morning). This delay is due to clearing house cut off times.

It should be noted, that some financial institutions may take an extra working day before crediting transfers to accounts. If you require further clarification please contact the LLL.

If a guardian/signatory on an LLL child account wishes to carry out transactions on the child's account through LLL@Home they must apply for access in their own name (ie not in the name of the child), giving details of the child's account that they wish to access, and sign the application form.

If an application is received in the name of the child and signed by the guardian/signatory, the child will be given access to the account through LLL@Home. However they will not be able to carry out transactions, as they are not signatories on the account (ie they will receive enquiry only access).

If the guardian/signatory wishes the child to be able to carry out transactions through LLL@Home (ie full access - not enquiry only access), the guardian/signatory will need to "Relinquish Guardianship" on the account, and the child will then become the signatory on the account. The child will then need to apply in their own name for internet access, and sign the application. However, please note that the child will then have full access to the account for all transactions, not just those initiated over the internet through LLL@Home.

You may display or print statements of your accounts at any time via LLL@Home. Therefore we believe that it is not necessary to also have passbooks.

Deposits or withdrawals may continue to be made without a passbook. You are able to check the updated balance and transaction/s via LLL@Home.

Children's passbooks will not be cancelled, as they are still necessary if using the LLL School deposit facility.

There are two ways this can be done:

1. You can transfer funds into an LLL account if you have access to internet banking through the financial institution that holds the account you wish to transfer money from. If you have this internet banking access, you can transfer funds by using the LLL's BSB number (704942), the LLL account number you wish to transfer money to (eg. 123456), and the name of the LLL account you wish to transfer money to (eg. Jane Smith). The transfer may take up to 2 working days as it is transferred via a "Clearing House" (refer 'transfers to an external account' FAQ).
2. In LLL@Home you can use the "Transfer In" facility. An application form is required to be completed before transfers can begin. This form is available from the LLL or within the LLL@Home help function. Any funds transferred using this method will take 3 days to clear.

The pop-up calendar will not display correctly on terminals where the Display Properties have been changed to certain large or non-standard fonts. To change your display settings in Windows following the following procedure:

• Right-click your mouse on the Windows desktop and select Properties
• Select Advanced from the Settings tab
• Select Small Fonts in the Font Size field in the Display section of the General tab window
• Select OK to save these settings

Choose the method of payment in 'Transact'. Load the details and then select the 'Pay Later' button. You can then provide further details in the single or regular future payment areas.

With LLL deposit accounts where withdrawals are required to be authorised by 2 signatories, LLL@Home requires dual authorisation. At least 2 of the signatories will require to have registered for a login & access code to LLL@Home. When a transaction is loaded by the first signatory they store the transaction/s. The second signatory can then log in and authorise the transaction/s.

The batch facility is for when you have a number of regular transactions that you wish to process without re-entering their details. The upload facility makes this process much simpler when a large number of transactions are involved. This is very useful for payroll and creditors. Note that cut off times of 3pm SA time apply. Contact our office for more detailed information.