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Addressing your concerns and complaints.

We welcome your feedback and view it as an opportunity to improve our products and services. The following information provides guidance in assisting you to resolve any areas of dissatisfaction and identifies the courses of action available to you.

If you have a concern or complaint about an LLL product or service and would like the matter resolved, or a response from us, please contact an appropriate staff member or alternatively, you may write to us

If the matter is not resolved to your satisfaction, we invite you to contact our Dispute Resolution Officer via one of the methods detailed below and they will undertake an independent internal review. The Dispute Resolution Officer will assist you with handling the dispute and will advise if any further information is needed. The Dispute Resolution Officer will liaise with managers and staff at LLL to address your complaint with the objective of obtaining a fair and appropriate solution. Upon resolution, you will be informed of the outcome and the reasons for that decision. The Dispute Resolution Officer is committed to resolving the dispute promptly and will keep you informed of the progress. 

Phone: 1800 556 457
Mail: LLL Dispute Resolution Officer, Reply Paid 45, North Adelaide, SA 5006
Message: Send us a message

If an issue is then still not resolved to your satisfaction by the LLL Dispute Resolution Officer, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers. They can be contacted by:

Website: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: AFCA, GPO Box 3, Melbourne VIC 3001