We welcome your feedback and view it as an opportunity to improve our products and services. The following information provides guidance in assisting you to resolve any areas of dissatisfaction and identifies the courses of action available to you.
If you have a concern or complaint about an LLL product or service and would like the matter resolved, or a response from us, please contact an appropriate staff member or alternatively, you may write to us.
If the matter is not resolved to your satisfaction, we invite you to contact our Dispute Resolution Officer via one of the methods detailed below and they will undertake an independent internal review. The Dispute Resolution Officer will assist you with handling the dispute and will advise if any further information is needed. The Dispute Resolution Officer will liaise with managers and staff at LLL to address your complaint with the objective of obtaining a fair and appropriate solution. Upon resolution, you will be informed of the outcome and the reasons for that decision. The Dispute Resolution Officer is committed to resolving the dispute promptly and will keep you informed of the progress.
|Phone:||1800 556 457|
|Mail:||LLL Dispute Resolution Officer, Reply Paid 45, North Adelaide, SA 5006|
|Message:||Send us a message|
LLL is a member of Credit and Investment Ombudsman Limited. This scheme is a free service that has been established to resolve disputes between businesses and their customers which cannot be resolved by the internal complaints process. The scheme has the power to make binding awards upon participating organisations. If you are not satisfied with the outcome of the internal review, you can ask for an external review by this independent body. They can be contacted by:
|Phone:||1800 138 422|
|Mail:||PO Box A252, Sydney South, NSW, 1235|