The Net Promoter Score indicates how likely it would be for a customer to recommend the LLL to another person. In the 2020 customer survey, we received a very positive NPS score of 59 which is fantastic.
For comparison purposes, only one of the big four banks in Australia has a positive NPS, the other three all have a negative NPS. Thank you to all who completed the 2020 survey, we received some great feedback. Your support is amazing, we are so blessed!
The LLL prides itself on providing savings accounts that are simple to operate, with a variable interest rate and no fees or charges. The LLL has a variety of savings accounts: personal and joint accounts; guardian accounts for children; and business accounts, including for self-managed super funds and not-for-profit organisations.
As an Authorised Deposit-taking Institution (ADI), the LLL is regulated under the Banking Act and by APRA.
This advice is general in nature and does not take into account your personal situation, needs or objectives. Please consider the Disclosure Documents to decide if this product is right for you.