Date posted:
It's our mission at LLL to safeguard the interests of our depositors, and we alert you of a concerning increase in the incidence of scams, including remote access scams.
Remote access scams occur when criminals contact a target via phone, text or email and claim to be a representative of an organisation such as a bank or telecommunication company.
Their manner may seem professional, and they may tell you that they are there to help you. Scammers can be convincing and very persistent.
They may ask to guide you through a series of steps that give them remote access to your computer or mobile device. This can allow them to initiate fraudulent transfers of funds from your accounts.
Never log in to internet banking at the request of anyone, and never share your password or other login credentials.
Your vigilance is the best protection against scammers. If you think you may be the target of a scam, take steps to protect yourself immediately.
- Stop what you're doing.
- Ask someone you trust for help.
- Block the text, delete the email, don't click the link, hang up on the caller and change your passwords.
- Contact your bank without delay as early intervention is key.
- If you feel that a call may be legitimate but you are not 100% sure, return the call or message on a publicly known phone number or contact method, not the contact details provided by the potential scammer.
LLL will never ask for remote access to your computer or for your password or One Time Password. If someone contacts you and asks for this information, please hang up and call LLL on 1800 556 457.
Other simple steps to protect your account:
- Register for One Time Passwords (OTP) to enhance the security of your LLL Internet Banking access. You can register yourself via the desktop version of Internet Banking or contact our staff for assistance.
- Use strong Passwords on your computer and online logins and change them regularly. A strong Password includes a mix of letters (upper and lower case), numbers, and symbols and no ties to your personal information.
- Be sure to run the latest software updates on your computer and mobile phone to keep security settings current.
- Forewarned is forearmed – stay up to date on common scams: Types of scams | Scamwatch
For more information, visit The Australian Cyber Security Centre, Scamwatch, or ACCC.
If you suspect your LLL account has been accessed without your approval or knowledge, please contact our office immediately on 1800 556 457 or email lll@lll.org.au
