Features of LLL Online for all users:
- Zero fees or charges – at all
- View all your facility balances and interest at a glance
- Update your contact details
- One Time Password security protection
Features of LLL Online available for LLL Instant Access Facility users only:
- Transfer funds between LLL facilities and to external financial institutions
- Process BPAY® payments
- Regular/single future payment requests
- Manage PayTo® agreements
Review ways you can assist in staying secure online and tips on password security to enjoy safer and a more secure LLL Online service.
After signing in for the first time, you will need to create and memorise your own personal password and enter a One Time Password received via a token app (VIP Access) and/or SMS.
For more information on LLL Online, refer to the Disclosure Documents for the terms and conditions or PDS relevant to your product.
® Registered to BPAY Pty Ltd ABN 69 079 137 518
One Time Password
One Time Password (OTP) is required when undertaking certain types of transactions and activities via LLL Online. OTP is a unique six-digit code, used in addition to your Login ID and password, that provides an additional layer of security when accessing your facility via LLL Online and/or the LLL app.
The transactions and specific actions for which OTP is required follows:
- Transactions to Non-registered Payees
- Adding or updating personal details
- Changing your password
- PayID® maintenance
- Schedule batch
- Update contact details
Should you require further information or assistance regarding OTP, please refer to the FAQs below or contact our helpful team on 1800 556 457.
Frequently Asked Questions (FAQs)
What is One Time Password?
One Time Password (OTP) is a method of Multi-Factor Authentication (MFA) used in addition to Login ID and Password. OTP is a single-use 6-digit security code received via SMS or an app authentication system on a device owned by the LLL Online user.
OTP must be entered online within a limited timeframe and is required for access to a system and/or certain transactions or requests within the system.
NEVER share an OTP with ANYONE. LLL staff will never ask you for your OTP.
What options are available to receive an OTP?
Mobile SMS is the easiest and recommended option for receiving an OTP. The SMS OTP must be entered within 5 minutes of requesting the OTP.
If you share a mobile phone, it is possible to use the same mobile phone number for multiple logins. However, please note if sharing a mobile that you will need to have the device with you if performing a transaction or request where the input of an OTP is required.
If you do not have a mobile phone or you have a mobile phone but you are located overseas or in an area of poor mobile coverage, the VIP Access app is the alternative option for receiving OTP. The VIP Access app is available on mobile phone, iPad or Android tablet. The VIP Access app provides an OTP security code that refreshes every 30 seconds.
Use of physical tokens for OTP are no longer supported by LLL Australia. If you are still using a physical token, please contact us to discuss moving to either SMS or VIP Access app technology for OTP.
Why do I need OTP?
OTP helps to increase online security. With the significant increase in activity by fraudsters and scammers, OTP helps protect your funds from unauthorised access.
When will I be prompted to use an OTP in LLL Online?
OTP is required for the following:
- Transactions to Non-registered Payees
- New and Updated Personal Payee
- Change Password
- PayID Maintenance
- Schedule Batch
- Update Contact Details
Are all LLL Online users required to use OTP?
OTP is required for LLL Australia investors who require a full access login to LLL Online. If you require 'view only' access, OTP is not required. Please contact LLL to request view only access if this is suitable for your needs.
Who can I contact if I have any further questions about OTP?
Please contact our helpful team on 1800 556 457 if you require assistance or have further questions.
Important Information
® Registered to BPAY Pty Ltd ABN 69 079 137 518.
PayID and PayTo are registered trademarks of NPP Australia Limited.