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Forget your BSB and account number!

PayID is a smart address for payments created by linking your LLL account to a recognisable and memorable piece of information you use in everyday life – such as your mobile phone number or email address. With PayID, you can send and receive payments with unprecedented ease, convenience and confidence.

You can also own multiple PayIDs for separate accounts (i.e. you could use your mobile phone number for your nominated LLL Savings Account, and your email address for your everyday banking account).

BSB and account numbers will still exist.

PayID is simply an easier way to pay someone. However, it doesn't replace the traditional method of transferring funds via BSB and account numbers. So if for whatever reason you’d prefer not to register a PayID, you’re more than welcome to continue using BSB and account numbers for your transactions if you wish.

PayID 300x250 MREC Final Forget AltBenefits of PayID:

  • Making payments is much easier – the new platform is very intuitive and simple to use.
  • So convenient. Because your PayID can be your mobile number or email address, it will be much easier for you to remember and give to people for quick money transfers.
  • You can keep your PayID with you if you move financial institutions.


NPP payments from LLL accounts will only be available to NPP participants. NPP payments will not be successful into LLL accounts from any NPP participants who do not differ Single Credit Transfers.


What can I use as my PayID?

You can use any of the following as your PayID:

  • Your mobile phone number
  • Your email address
  • Your ABN (Australian Business Number) - business only
  • Your organisation ID (a customised identifier for your organisation/business provided by the LLL) - business only

How secure is PayID?

It is in everyone’s interest that the PayID service is safe and secure, which is why it is certified to the highest data security capabilities and monitored 24 hours a day, seven days a week. PayID also has high-security standards that must be met by all financial institutions that wish to register a customer’s details on the service, which they can only do with the customer’s informed consent.

Could someone create a PayID using another person's details?

There are strict identification rules that must be followed by participating financial institutions when a PayID is created, similar to those already in place in the industry. This ensures the customer has a right to use that PayID as well as the bank account it is being linked to.

Can someone take money out of another person's account using information created with their PayID (e.g. a person's mobile phone number)?

A PayID cannot be used to take money out of an account. It can only be used to receive payments.

What happens if a customer claims the PayID they want is already created and in use?

Financial institutions can instigate the PayID Dispute Resolution process. This will enable the disputed PayID to be investigated and assigned to the rightful owner.

How will a customer know if they are paying the right person?

When a customer creates a PayID via their financial institution, they will be asked to give their PayID a ‘nickname’. This name must be an appropriate representation of the account holder and must not intend to mislead or confuse a payer. The service provider facilitating the PayID payment will display this name to the payer during the payment process to confirm that the payee is indeed the person or company they are intending to pay. In many cases, the full legal name of the account holder may also be displayed.