Frequently asked questions about the LLL Charitable Donation Program
The LLL Donation Platform makes it easy for supporters to make one-off or recurring donations to participating churches, ministries, charities and not-for-profit organisations across Australia.
This page answers common questions about how the platform works, donation processing, merchant fees, receipts, tax deductibility, privacy, security, and the roles of LLL Australia and Tithely. Whether you're making a donation or simply seeking more information, you'll find helpful guidance below.
What is the LLL Donation Platform?
The LLL Donation Platform is an online service that allows donors to make one-off or recurring donations to participating churches, ministries, charities and not-for-profit organisations in Australia.
The Platform is made available through a partnership between LLL Australia and Tithely, an online donation and payment processing provider.
Who receives my donation?
Your donation is made to the organisation, church, ministry, project or charity of your choice.
Who am I giving my payment instruction to?
When you make a donation through the LLL Donation Platform, you are providing your payment instruction to Tithely, which processes the transaction using its payment processing services and partners.
Who processes my payment?
Payments are processed by Tithely and its payment processing providers using secure payment systems.
Are fees deducted from donations?
Payment processing and transaction fees charged by payment service providers apply, and you will be given the option to cover these fees when making your donation.
Otherwise, the Recipient will receive the donation amount less fees. LLL does not charge any fee for use of the Platform.
Donation Receipts and Tax Deductibility
Will I receive a receipt for my donation?
Yes.
Are all donations tax deductible?
No.
Tax deductibility depends on whether the relevant Recipient or project holds current Deductible Gift Recipient (DGR) status under Australian taxation law.
Where a donation qualifies for a tax deduction, a tax-deductible receipt will be issued.
To be able to claim a tax deduction, please ensure the name you provide on the donation matches the name you'll claim your deduction with.
How can I tell whether a donation is tax deductible?
Information regarding tax deductibility will generally be displayed on the relevant donation page.
If you are unsure, please contact LLL Australia before making your donation.
Privacy and Personal Information
How is my personal information handled?
Personal information collected through the Platform is used to:
- process your donation;
- provide receipts;
- administer the Platform;
- respond to enquiries; and
- meet legal and regulatory obligations.
Personal information is handled in accordance with Australian privacy laws and the privacy policies of Tithely and LLL. LLL's Privacy Policy is available on our website at www.lll.org.au/privacy.
Will the Recipient receive my personal information?
Donations are generally treated as anonymous to the Recipient unless donor details are required for a specific purpose or disclosure is otherwise permitted.
You are encouraged to contact LLL for more information before making your donation.
How does LLL Australia assess organisations before they join the Platform?
LLL Australia requires participating organisations to meet eligibility requirements before being accepted onto the Platform.
However, donors should independently satisfy themselves that the Recipient's mission, activities and objectives align with their wishes before making a donation.
Is LLL Australia responsible for how a Recipient spends donations?
No.
Each Recipient is solely responsible for the use and application of donations it receives.
LLL Australia does not direct, control or supervise the Recipient's expenditure of donated funds.
What if I have questions about a Recipient or project?
Questions about a Recipient's activities, projects, fundraising campaigns or use of donations should be directed to the Recipient.
LLL Australia may assist in connecting you with the appropriate contact person.
Problems, Refunds and Complaints
What happens if I made a donation in error?
If you believe a donation was made in error, please contact LLL Australia as soon as possible.
Requests will be assessed in conjunction with Tithely, the payment provider and the relevant Recipient.
Not all transactions can be reversed once funds have been processed.
What if I notice an unauthorised transaction?
You should immediately:
- Contact your financial institution or card issuer; and
- Contact LLL Australia so the matter can be investigated.
How do I know that the QR code or link I've been given is legitimate?
Need further assistance?
Contact LLL if you need further information or help with the LLL Donation Platform
Get started
Register your organisation for participation in the LLL Donation Platform.
Important Information
The LLL Donation Platform is a donation facilitation service. The Platform technology is provided by Tithely. By making a donation through the Platform, you are providing your donation and payment instructions to Tithely for processing. LLL Australia acts as an administrator and intermediary service provider and is not the recipient of donations (unless expressly identified as such), is not a trustee of donated funds, and is not responsible for how participating Recipients use donations they receive.