UPDATE! LLL has introduced a new security requirement for all LLL Internet Banking users. All users are now required to update their login password to a password with increased complexity.

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Posted by LLL

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A word from our Chief Information Officer about customer data security.

The recent data breach incidents experienced by Optus and Medibank have highlighted the requirement for organisations to have appropriate and robust controls in place to protect the security of customer personal information.

Safeguarding your financial and personal information is LLL's priority. We take all reasonable steps to protect your personal information from any misuse or unauthorised access.

Our approach to information security protection is multifaceted, reflecting the vast array and ever-changing nature of online threats. We have made significant improvements to our information security framework in recent years and continue to invest in the latest systems, expertise and industry practice.

Ways we work to protect the security of LLL Australia customers:

  • Partnerships with market-leading providers who hold the security of customer information at the forefront of their proposition, backed by robust third-party risk management practices
  • Independent testing of public-facing channels
  • Transaction monitoring
  • Staff training to keep our online environment safe and uphold privacy requirements
  • Ongoing testing and review of potential cyber vulnerabilities
  • Regular application of security updates for software and hardware
  • Controls to scan, block and quarantine suspicious online activity
  • Secure backup of customer data
  • Policy and procedural controls which are subject to regular review

We continue to invest in best-practice security controls within our environment to help keep your personal information safe.

But there are also several things that you can do to reduce the day-to-day risk of becoming a victim of fraud and identity theft.

October was Cyber Security Awareness Month. The Australian Cyber Security Centre (ACSC) has compiled some excellent and easy-to-use content that you can use to gauge your vulnerability to online threats and stay secure. Please take the time to explore some of the resources available on their website. Look for Cyber Security Awareness Month 2022 on their website.

We also encourage you to keep an eye on the LLL Australia website for updated security tips and information such as our recent communication about protecting yourself from remote access scams.

If you have been affected by the recent data breaches or have general concerns about information security, the following reputable sites are also available: the ACSC, Moneysmart and the Office of the Australian Information Commissioner.

If you wish to discuss your circumstances or require more information, please get in touch with us on 1800 556 457.

We thank God for your continued partnership.

Daniel Katz
Chief Information and Transformation Officer

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